In 2009 GIL published the results of a groundbreaking study investigating the key behavioural competencies underpinning outstanding performance in customer service director roles. We are now in the process of evaluating this work, ensuring the framework is still valid two years on. If you are a customer service director (or similar) and would like to participate in the research, please follow the link through to our online survey.
“Academic magician” Professor Todd Landman reveals how successful people make their good decisions.