We disagree that sales and service leadership is, as many people believe, a specialist domain. Applying the principles of our core methodology will enable any organisation to maximise it sales and service performance.
Our approach comprises a broad range of interventions:
We have been involved in this type of work for 25 years and worked in the sales and service functions of countless organisations, from FMCG to industrial manufacturing, helping them to increase their leadership behavioural game, resulting in a raft of bottom line outcomes such as:
At the heart of developing superior performance in sales and service leadership lies the critical goal of building a Climate in which sales is regarded positively and excellent service is considered as the most dependable way to build loyalty and generate value for the enterprise.