Sales and Service Leadership

Tel: +44 (0)1206 710945

Coaching and Consultancy

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Sales and Serivce Leadership

We disagree that sales and service leadership is, as many people believe, a specialist domain. Applying the principles of our core methodology will enable any organisation to maximise it sales and service performance.

Our approach comprises a broad range of interventions:

  • Recruiting and selecting sales and service leadership talent
  • Developing leadership expertise in sales and service
  • Building highly effective sales and service teams
  • Designing and developing sales and service performance management practices
  • Designing and developing behavioural frameworks which are shown to underpin outstanding performance in sales and service

We have been involved in this type of work for 25 years and worked in the sales and service functions of countless organisations, from FMCG to industrial manufacturing, helping them to increase their leadership behavioural game, resulting in a raft of bottom line outcomes such as:

  • Enhanced sales
  • More effective engagement with other functions of the organisation
  • Improved customer retention
  • Reduced complaints by selling to need
  • Reduced cost of customer acquisition and cost of sale
  • Improved brand reputation
  • Creating a prestige organisation that people want to work in

At the heart of developing superior performance in sales and service leadership lies the critical goal of building a Climate in which sales is regarded positively and excellent service is considered as the most dependable way to build loyalty and generate value for the enterprise.

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Tel: +44 (0)1206 710945
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