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CSD Framework
CSD Summary Report

CSD Summary Report

Why is it that some organisations, whether businesses or public sector enterprises, succeed in acquiring and retaining a reputation for delivering great service to their customers?

This report represents the outcome from almost two years of quantitative and qualitative research that has identified the behavioural attributes that need to be possessed by senior leaders in organisations who are held accountable for service excellence.

Please click the link below to view the full report...

A4, 12 pages - 0.4mb » Download

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